Terms and Conditions
ORDERING BY PHONE
1-800-350-4127
(outside Northern California)
1-650-593-4127
(Northern California)
ORDERING BY FAX
1-650-593-3112
(ready 24 hours a day)
CUSTOMER SERVICE
Customer service is available from 8:00am to 5:00pm (Pacific Standard Time) to answer any of your questions regarding products or orders. Please have your account number and purchase order number available.
WARRANTY
We fully support the quality of our product. If there are any manufacturing defects, please contact your account executive or our Customer Service Department for assistance.
CATALOG ERRORS
The catalog has been reviewed to present information and prices as accurately as possible. If an error is found in description or price, we reserve the right to correct it. PRICES ARE SUBJECT TO CHANGE
AT ANY TIME.
ORDER SHIPMENTS
Orders which are in stock will ship via ground in 2 - 5 days, unless another service level is requested by the customer.
BACK ORDERS
Unless otherwise noted, back orders will ship as soon as they are in stock at our facility. Our account executives or Customer Service Department will keep you advised on the status of all back orders.
CANCELLATION AND RETURN ITEMS
1. Stock items must be returned within 30 days, in re-sellable condition. Return of stock items will result in a re-stocking fee of 25%. Freight charges are the responsibility of the customer. Returned items will not be accepted unless B&N Industries, Inc. has been notified prior to the shipment and has issued a return authorization. Damages in shipment of a return is not B&N Industries, Inc.’s responsibility.
2. Non-stock merchandise may not be returned.
FREIGHT AND MULTIPLE SHIPMENTS
1. The following will result in additional charges unless otherwise stated on your quotation:
- Shipments to multiple destinations.
- Charging shipments to multiple destinations.
- Customer requesting the order be split into multiple packages and shipped to one location.
2. Collect or 3rd Party Billing shipments are the responsibility of the freight payer.
3. Freight quotations are subject tore-quote at the time the order is placed or if shipment is delayed.
4. Customer is responsible to arrange and pay for. International freight, as quotes are for transportation only. The quote does not include broker, customs fees, duties, taxes, etc.
5. Weights and measurements may change due to changes in suppliers and/or packaging.
6.B&N can not guarantee delivery times or dates. Delivery times and dates are the responsibility of the shipping agent.
PRODUCT DISCREPANCIES and DAMAGES VIA SHIPMENT
1. Customer must inspect goods upon delivery for damage or discrepancy.
2. B&N accepts no liability for damage incurred during shipping. Any damage found at time of delivery must be noted by customer on delivery receipt and signed/initialed by driver. Customer is to retain all packaging with damaged items for an on site inspection by carrier. For damage on 3rd party or collect shipments, the customer is responsible for filing the claim with the carrier for financial reimbursement.
3. If any product arrives in damaged condition, a freight claim must be filed with the delivering carrier. Retain packing material and note on the Bill of Lading “DAMAGED”. Our Customer Service Department will assist you
with any questions regarding filing a freight claim.
4. All claims regarding shortages and freight damages must be presented WITHIN 7 DAYS of receiving the shipment.
PAYMENT AND TERMS
1. We accept VISA, MASTERCARD, and AMERICAN EXPRESS.
2.Payment is due in full prior to shipping of product for all PREPAID ACCOUNTS. We do not ship COD. For payment made by check or bank transfer, the order will be processed upon receipt and approval of the check or receipt of the funds.
3. A minimum $5,000 order is required to open an account.
4. Approved repeat customers can qualify for NET 15 day terms. A credit application must be completed with the necessary references. Please allow 2-3 weeks for processing. Once credit is approved, a 50% deposit is required on the initial order and future orders will be evaluated for deposit requirements. All custom orders will continue to require a 50% deposit.
SALES TAX
1. Any order delivered within the states of Arizona, California, Illinois, or New York are taxable unless we receive a valid AZ/CA/IL/NY resale card prior to the shipment.
2. Taxable orders paid for by the customer and stocked at our California facility will be taxed 9.25% (or the current rate for San Mateo County) regardless of ultimate destination.
3.Orders from resellers located outside California that are drop-shipped to their customer within California are subject to sales tax, unless we have received a valid California resale card from the purchaser or their California representative.
PROTOTYPES, DRAWINGS, TOOLING,
AND FIXTURES
1. Drawings provided by B&N are the exclusive property of B&N Industries, Inc.
2. Prototypes made from drawings that are not detailed and approved by B&N Industries, Inc., or have been supplied via verbal instruction from the customer, are subject to the interpretation of B&N Industries, Inc.
3. Tooling dies and fixtures made and used exclusively for a job or customer, remain the property of B&N Industries, Inc., unless otherwise established.
PHOTOGRAPHY OF
COMPLETED PROJECTS
B&N Industries, Inc. reserves the right to photograph, upon completion, any project that has utilized our product offerings, and retains the rights to use the photographs in advertising, our website, public relations, catalogs and all marketing materials.
