Terms And Conditions

QUOTE BY PHONE
1-800-350-4127  (Outside Northern California)
1-650-593-4127  (Northern California)

QUOTE/ORDERING BY E-MAIL
MAIL@BNIND.COM  (Ready 24 hours a day)

CUSTOMER SERVICE
Customer service is available 8:00 am to 5:00 pm (PST) Mon. – Thurs. and 8:00 am to 12:00 pm on Fri. to answer your inquiries regarding products, quotes or orders.

WARRANTY
We fully support the quality of our product. If there are any manufacturing defects, please contact our Customer Service Department by phone or e-mail for assistance.

PRODUCT WARRANTY LIMITATIONS
The Customer is purchasing the fixtures in an “as-is” condition, unless otherwise reported to the Company pursuant to [the inspection provision in the contract], as of the date of delivery and specifically and expressly without any warranties, representations or guarantees, either expressed or implied, except as set forth below, as to its condition, fitness for any particular purpose, merchantability, or any other warranty of any kind, nature or type whatsoever from or on behalf of the seller.

The Company hereby warrants to the Customer and its successors and assigns that the product supplied to the Customer is constructed only for the use and purposes contemplated by the Customer set forth in the contract; and the Company, immediately prior to the delivery of the product had good and lawful right to sell the product, and that there is hereby conveyed to the Customer on the date of delivery, good title to the product, free and clear of all liens, claims, encumbrances and rights of others.

WEBSITE / PRINTED MATERIALS
The copy has been reviewed to present information as accurately as possible. If an error is found in description, or the item has been discontinued, yet not updated, B+N reserves the right to correct it at the time it was discovered. PRODUCT OFFERINGS AND MATERIAL FINISHES ARE SUBJECT TO CHANGE AT ANY TIME.

ORDER SHIPMENTS ESTIMATES
Orders in stock will ship via ground in 2 – 5 days, unless another service level is requested by the customer.

BACK ORDERS
Unless otherwise noted, back orders will ship when they are back in stock at our facility. Your Sales Administrator will keep you advised on the status of all back orders.

BLANKET ORDERS
Blanket orders are subject to a unique set of Terms & Conditions defined at the time of order placement.

CANCELLATION AND RETURN ITEMS
1. Stock items must be returned within 30 days, in re-sellable condition. Return of stock items may incur a 25% re-stocking fee. Freight charges on returns are the customer’s responsibility. A return authorization is required for all returns. Items returned without the proper authorization will not be accepted. B+N assumes no liability for customer returns which arrive damaged due to shipment transportation.
2. Non-stock items purchased may not be returned.

FREIGHT AND MULTIPLE SHIPMENTS
1. The following will result in additional charges unless otherwise stated on your quotation:
   – Shipments to multiple destinations.
   – Customer requesting custom packaging (includes breakout into multiple packages) and shipped to one location.
2. Collect or 3rd Party Billing shipments are the responsibility of the freight payer.
3. Freight quotations are subject to re-quote at the time the order is placed or if shipment is delayed.
4. Customer is responsible to arrange and pay for International freight, as quotes are for transportation only. Freight quotes provided by B&N do not include the broker, customs duties, fees or taxes. That is the responsibility of the customer to obtain and pay directly to the source. Broker information must be provided prior to shipping.
5. Weights and measurements may change due to changes in suppliers and/or packaging.
6. B&N is unable to guarantee delivery times or dates. Delivery times and dates are the responsibility of the shipping agent.
7. Regarding split shipments: On occasion, an order may ship from multiple locations based on availability.

PRODUCT DISCREPANCIES AND DAMAGES VIA SHIPMENT
1. Customer must inspect items upon delivery for damage or discrepancy.
2. B+N accepts no liability for damage incurred during shipping. Any damage found at time of delivery must be noted by customer on delivery receipt and signed/initialed by driver. Customer is to retain all packaging with damaged items for an on-site inspection by carrier.
3. For damage on 3rd party or collect shipments, the customer is responsible for filing the claim with the carrier for financial reimbursement.
4. If any product arrives in damaged condition, a freight claim must be filed with the delivering carrier. Retain packing material and note on the Bill of Lading “DAMAGED”. Our Customer Service Department will assist you with any questions regarding filing a freight claim.
5. All claims regarding shortages and freight damages must be presented WITHIN 7 DAYS of receiving the shipment.

PAYMENT METHODS AND TERMS
1. We accept VISA, MASTERCARD, AMERICAN EXPRESS AND COMPANY CHECKS.
2. Payment is due in full prior to shipping of product for all PREPAID ACCOUNTS. We do not ship COD. For payments made by check or bank transfer, the order will be processed upon receipt and approval of check or receipt of funds.
3. Consideration for establishing terms requires a minimum order amount of $5,000.
4. Approved repeat customers may qualify for NET 15 day terms. A credit application must be completed with the necessary references. Please allow 2-3 weeks for processing. Once credit is approved, a 50% deposit is required on the initial order and future orders will be evaluated for deposit requirements. All custom orders will continue to require a 50% deposit.

SALES TAX
1. Orders delivered within California and New York are taxable, unless a valid CA or NY resale card is presented prior to shipping the order.
2. Taxable orders paid for by the customer and stocked at our California facility are taxed at the current rate for San Mateo County.
3. Orders from resellers located outside California and New York that are drop-shipped to their customer within California and New York are subject to sales tax, unless we have received a valid California, or New York resale card from the purchaser or their representative.

PROTOTYPES, DRAWINGS, TOOLING, AND FIXTURES
1. Drawings provided by B+N are the exclusive property of B+N Industries, Inc.
2. Prototypes made from drawings that are not detailed and approved by B+N Industries, Inc., or have been supplied via verbal instruction from the customer, are subject to the interpretation of B+N Industries, Inc.
3. Tooling dies and fixtures made and used exclusively for a job or customer, remain the property of B+N Industries, Inc., unless otherwise established.

PHOTOGRAPHY OF COMPLETED PROJECTS
B+N Industries, Inc. reserves the right to photograph a completed project that has utilized our product offerings, and retains the rights to use the photographs in advertising, on our website, public relations and all marketing materials.

FORTINA SPECIFIC ORDERS
WARRANTY
We fully support the quality of the Fortina product for 2 years. This warranty covers the finish adhesion of film on aluminum Louvers, Spandrels (Slats), it is not applicable to surface wear and tear from handling.

CANCELLATION AND RETURN ITEMS
1. Fortina is considered a custom made to order line, therefore, may not be returned.
2. If an order is canceled which is in production the customer is liable for paying for all products ordered.

DOWNLOAD A PRINTABLE PDF VERSION OF OUR TERMS AND CONDITIONS HERE: